Privacy Policy
This Privacy Policy describes the information we collect from you, what we do with the information, and our information security practices. If you have any questions about our Privacy Policy, please Contact Us.
Collected Information
When you sign up for our service, we will ask you to provide contact information such as your name, address, telephone number, email addresses, and payment information such as credit card number and expiration date.
We may ask you to complete user surveys, and to provide certain demographic information, such as age, gender, special interests, etc. This information is not required. You do not have to provide this type of information to use our service if you do not want to.
If you contact us for customer support, we may also ask you for information about your operating system, software and other technical matters.
When you visit our website, we will capture your IP address, time of and duration of visit, and time and duration of the pages on our website that you view. We may tie this information to the personally identifiable information we have about you.
If we send you an email, we may include a marker that will allow us to identify email that is opened and viewed.
Use of Personally Identifiable Information
We will use your personally identifiable information only as follows:
- For payment purposes and to provide customer support;
- To announce special offers or provide other information from time to time via email. We may also send email announcing special offers by our third parties, but we will not provide the third parties with your email address or other personally identifiable information. If you do not wish to receive these emails, you may opt out of future emails at any time by following the instructions included in the email.
- To improve our service and the marketing of our service. For example, we may use the information we gather from user surveys, demographic data, and website visits to help us improve or target our website and customize your visit.
We will not provide any personally identifiable information about you to any other person other than:
- a law enforcement or regulatory agency at their request;
- a person or company who acquires our business;
- third parties who perform services on our behalf (such as payment processing), subject to the third party agreeing with us that it will keep your personally identifiable information confidential;
- to our subsidiaries and affiliates; or
- as otherwise needed to protect or enforce or rights or the rights of others.
We absolutely do not transfer or sell your information for inclusion on third party email or other marketing lists.
Return / Refund Policy
If you are not completely satisfied with our services within 30 days, you will be given a full refund of the contract amount.
This policy does not apply to any additional services such as domain names, overages, addons, reseller accounts, setup fees, or any fees associated with these accounts.
Accounts suspended, canceled, or terminated for violating our acceptable use policy do not qualify for a refund.
For example, if an account is suspended for resource abuse or canceled for spamming, no refund will be issued.
Please review the process for canceling your account, and the Terms of Service for details and restrictions.
All cancellation requests will be effective within 72 hours upon receipt.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Details & Restrictions
The 30 day money back guarantee offer is only applicable to credit card payments for Split-Shared hosting plans within the first 30 days of a hosting account sign up. Other forms of payment and hosting plans are non-refundable.
Split-Dedicated and fully dedicated server payments are non-refundable.
Money back guarantee refund requests must be submitted within the 30 day period after sign up to qualify. Cancellations outside our 30 day money back guarantee are not eligible for a refund or proration.